Return & Refund Policy

Updated at April 11th, 2025

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, they are strictly defined as:

• Company: “Company,” “we,” “us,” or “our” refers to AureSign.
• Customer: the company, organization, or person who signs up to use the AureSign service.
• Device: any internet-connected device such as a phone, tablet, computer, etc.
• Service: Personalized calligraphic signature design and tutorial access provided by AureSign.
• Website: auresign.com
• You: a person or entity registered with AureSign.

Return & Refund Policy

By placing an order or making a purchase at AureSign, you agree to the terms below, along with our Privacy Policy:

• If we cannot design a signature you prefer, you have 30 days to request a refund.
• Once initial signature variations are delivered, only a 50% refund is granted due to the handcrafted nature.
• Once the final signature is delivered, no refund is provided.

To request a refund:

1. Email us at hello@auresign.com with the subject line “Refund Inquiry” and include your reason.
2. Our team will review your request within 5 business days.
3. If approved, we’ll initiate the refund process. It may take up to 10 banking days to receive your funds.

If the customer does not respond or complete the order form within 30 days, the refund window will close.

This policy ensures fairness while acknowledging the handcrafted nature of our product.

Your Consent

By using our website, registering, or making a purchase, you consent to our Return & Refund Policy and its terms.

Changes To This Policy

We may update or amend this document to reflect changes to our services. Continued use of the website means acceptance of any changes.